We have a 30-day period to report issues with your order, which means you must contact us within 30 days after receiving your item.
Returns
Returns are not accepted unless the product is defective, damaged, or incorrect.
To be eligible for a return in such cases, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To report an issue, contact us at contact@asfourexpress.com.
Returns sent without prior approval will not be accepted.
If your return request is approved, we will provide instructions on how and where to send the package.
Refund Policy
Refunds are NOT allowed under normal circumstances.
We do not offer refunds for change of mind, incorrect size, dissatisfaction, or any other personal reason.
✅ A full refund will ONLY be processed if the product is defective, damaged, or incorrect.
Once the issue is verified, the refund will be issued to the original payment method.
Damages, Defects, or Wrong Items
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us at contact@asfourexpress.com within 48 hours of receiving your order and provide:
Once approved, we will process a full refund.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Sale items
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Gift cards
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care and hygiene products
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about a specific item.
Exchanges
We do not offer direct exchanges.
If your item is defective or incorrect and approved, a refund will be issued. You may then place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel within 14 days in accordance with EU consumer law.
However, refunds will only be issued if the product is defective, damaged, or incorrect.
Contact Us
For any questions regarding this policy, contact us at:
📧 contact@asfourexpress.com
